Nature's Dream Landscape & Tree Service

Privacy Policy

Effective date: August 12, 2026

This Privacy Policy explains how Nature's Dream Landscape & Tree Service ("Nature's Dream," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit naturesdreamlandscape.com, request an estimate or service, communicate with us, or participate in our SMS program.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: name, mailing or service address, email address, and telephone number.
• Service and property information: property location, requested services, project details, photographs, plans, notes, appointment details, and service history.
• Transaction information: estimates, contracts, invoices, payment status, and related business records. Payment-card information may be processed directly by a payment provider rather than stored by us.
• Communications: emails, calls, text messages, form submissions, customer-service requests, reviews, and records of your communication preferences.
• SMS consent records: mobile number, consent status, date and time, source or method of consent, disclosure version, opt-out or re-consent activity, and related audit information.
• Website and device information: IP address, browser and device type, pages visited, referring pages, approximate location derived from IP address, cookie identifiers, and similar usage data.
• Information you choose to provide: any other information included in a message, form, document, photograph, or conversation with us.

2. How we use information

We may use personal information to:

• respond to inquiries and prepare estimates;
• schedule, provide, manage, and document services;
• communicate about appointments, crew arrivals, weather delays, projects, service activity, accounts, invoices, and customer support;
• send SMS messages only when we have the consent or other lawful basis required for the specific message;
• record and honor communication choices, including SMS opt-outs;
• operate, secure, troubleshoot, and improve our Site and business systems;
• prevent fraud, misuse, security incidents, and unlawful activity;
• maintain tax, accounting, contractual, insurance, licensing, and legal records; and
• comply with law and protect the rights, safety, and property of customers, workers, Nature's Dream, and others.

3. SMS and mobile information

If you voluntarily opt in to the Nature's Dream SMS program, we use your mobile number and consent record to send the service-related messages described in our Terms and Conditions. Message frequency varies. Message and data rates may apply. You may reply STOP to unsubscribe or HELP for help.

No mobile information will be sold, rented, traded, or shared with third parties or affiliates for marketing or promotional purposes. This restriction includes your mobile telephone number, SMS opt-in data, and SMS consent. We do not transfer SMS consent to another business, affiliate, lead generator, data broker, or marketing partner.

We may disclose mobile information only to vendors acting on our behalf to deliver and support our communications—such as our messaging platform, telecommunications carriers, and customer-management service providers—under obligations to use it only for those services and protect it, or when disclosure is required by law. These providers may not use your SMS opt-in data or consent for their own marketing.

We keep proof of SMS consent and opt-out activity for as long as reasonably necessary to demonstrate and honor your communication preferences and meet legal or industry requirements. An opt-out applies promptly to future SMS messages unless you later provide new express consent.

4. How we disclose other personal information

We may disclose personal information other than protected SMS opt-in data in the following limited circumstances:

• Service providers: vendors that provide website hosting, communications, customer management, cloud storage, analytics, mapping, accounting, payment processing, security, and professional services on our behalf.
• Project and business operations: subcontractors, suppliers, consultants, and other parties involved in estimating or performing requested services, but only as reasonably necessary for that work.
• Legal and safety purposes: government authorities, insurers, legal advisers, or others when reasonably necessary to comply with law, respond to lawful process, enforce agreements, investigate misconduct, or protect rights, safety, and property.
• Business transactions: a successor or potential successor in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate confidentiality and legal protections. SMS consent is not transferred for the successor's unrelated marketing use.
• At your direction: another person or organization when you ask or authorize us to do so.

We do not sell personal information to data brokers. We do not participate in third-party lead generation through our SMS program.

5. Cookies, analytics, and embedded content

The Site may use cookies and similar technologies to function, remember preferences, measure traffic, improve performance, and understand how visitors use the Site. Analytics or embedded-content providers may receive device and usage information under their own privacy policies. Cookie and website analytics data does not include or change your SMS consent, and we do not provide SMS opt-in data to advertising or analytics providers for their marketing.

You can manage cookies through your browser settings. Blocking some cookies may affect Site functionality.

6. Data retention

We retain personal information for the period reasonably necessary for the purpose for which it was collected, to provide services, honor communication choices, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal, insurance, licensing, safety, and recordkeeping obligations. Retention periods vary by record type and applicable requirement.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage method is completely secure, so we cannot guarantee absolute security. If you believe information you provided to us has been compromised, contact us using the information below.

8. Your choices

• SMS: reply STOP to any Nature's Dream text message to unsubscribe. Reply HELP for help.
• Email: follow the unsubscribe instruction in a marketing email, if present, or contact us. We may still send service or transaction-related email when appropriate.
• Access, correction, or deletion: contact us to request access to or correction or deletion of personal information. We will evaluate the request under applicable law and may retain information required for legal, security, contractual, or recordkeeping purposes.
• Cookies: adjust your browser settings to control cookies.

9. Children's privacy

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and address the matter.

10. Third-party links

The Site may link to websites or services that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. We will obtain additional consent before using SMS consent for a materially different messaging purpose when additional consent is required.

12. Contact us